When Bill was ill

Module created September 2016

A patient’s smooth journey through healthcare is often interrupted by system issues. These exercises can help your team identify any potential problems within these systems and suggests ways in which you as a team could work to improve.

These exercises work best when all team members are involved. If you have access to a protected half day, one of the following scenarios should be enough to fill it. Here is a worked example, of the meeting and some further suggestions of topics.

For facilitators - 'Bill develops diabetes' 

As the facilitator you should firstly set the scene. It is important that all team members need to contribute and that it’s delivered in a no blame atmosphere. Remind the team that it’s about quality improvement – and that does not necessarily mean that the existing system is wrong – and where there is good practice this should be highlighted.